Important: Before requesting support, please ensure that the answer to your question is not already contained in the Help File or the web based Knowledgebase for ZIP Express. For questions or comments regarding ZIP Express please visit our support page at


If you are experiencing an issue with ZIP Express, please provide the following:

The product name and version number. (Click on Help | About for version information.)

The version of Windows you are running (7,  8.1, 10, etc.) including service packs.

The sequence of actions that produces the problem.

Any other relevant details.


Before contacting us for technical support, please make sure that you are using the latest version of ZIP Express, as the problem may have been fixed in a later update. Information about the latest release may be found at